• If I have a disability, should I ride the LIFT or should I ride the Fixed route bus?
    • If your disability prevents you from riding the regular fixed route bus you can apply for ADA service on the LIFT. Keep in mind that if you qualify for ADA service on the regular fixed route bus it is only $.80 and $.25 for a transfer. The LIFT cost is $3.30 every time you board the bus.
  • How do I schedule a LIFT ride?
    • All LIFT riders must be accepted through the application process before scheduling a rider. 
    • In order to be covered under any type of funding, rides must be scheduled at least one day prior. The Scheduling Office is open Sunday through Friday between 8:00 a.m. and 4:30 p.m. On Sunday, the scheduling line is only accepting reservations for the following day. The shared ride scheduling line is 814-456-2299.
    • Upon reservation, please have the following information ready:
      • Name
      • Desired Arrival Time at Destination
      • Pick-up Address
      • Destination Address
      • Return Trip Time (if needed)
      • Assistance by Personal Care Attendant
    • Organizations, care takers, aids, etc… representing riders or the riders themselves must call to schedule trips. Email reservations will not be accepted.
  • Will my wheelchair fit on the LIFT bus?
    • The LIFT platform is 33” wide by 50” long. The bus will lift up to about 800 lbs. IF your wheelchair and passenger do not exceed these limitations, we will be able to accommodate you.
  • How do I check on the status of my ride?
    • You can contact lift dispatch at (814) 456-2299. When prompted, select option 2 and your call will be forwarded to the dispatch office. A dispatcher will ask for the client’s name in order to check the status of their ride.
  • What form of payment does the lift accept?
    • Clients are able to pay for their ride fare with cash, coins, and ADA tickets (rides scheduled under ADA only). Clients could also inquire about our diminishing balance program.
  • How do I locate or retrieve a lost item?
    • When trying to locate a lost item, you can contact the lift dispatch office at (814) 456-2299 and select option 2. Please give the dispatcher your name and a description of the item. If the item has not been located already, the dispatcher will contact your driver in order to search their vehicle.
  • Can I take a friend with me on the LIFT?
    • If you are riding under ADA funding you may take a friend with you. You must inform the reservationist when you schedule the trip that you will have a guest rider. Their fare will also be $3.30 each time they board the bus
    • If you are in need of an escort to assist you on a trip please have a physician send us an approval letter for an escort .
  • Can I bring my pet on the bus?
    • Service animals are welcome onboard the LIFT bus. Pets or emotional support animals are welcome only if they are in a carrier and the passenger can handle the carrier themselves. No additional seating space is to be used and the Aisle can not be blocked. They must be kept within your personal space. When scheduling a ride, please inform the call taker that you will be bringing a pet. Drivers are not permitted to handle the pet in any capacity.
  • Can I eat or drink on the bus?
    • No food or drinks are allowed on the lift vehicle.
  • Do I have the ability to choose which bus and/or driver picks me up?
    • Unfortunately, clients are unable to choose which bus and/or driver transports them.
  • Will the driver call when they arrive to pick me up?
    • No. Drivers are not given phone numbers for passengers, and they cannot use cell phones on the bus. If the bus is running more than 15 minutes late a dispatcher will attempt to notify the passenger, however they are busy trying to reschedule rides to get passengers picked up. Drivers can only wait 5 minutes before they move on. You may call in to check on your ride to get an approximate arrival time.
  • Can I take the LIFT to do my laundry?
    • Depending on the funding that you have you can schedule the LIFT to go anywhere in Erie County that you would normally take the fixed route bus, However you can not take up additional seating space with packages or belongings and the aisleway needs to be kept clear. Any packages or personal property brought on the LIFT needs to be secured in the vehicle. Groceries must be tied in bags and kept in your personal space.