Mission, Vision & Values

Mission:

Provide integrated mobility solutions to safely connect people to places and contribute to the region’s economic and environmental sustainability.

Vision:

To provide a variety of safe, efficient and effective transportation services that are responsive to the mobility needs of Erie County.

Values: EMTA

• Excellence
• Mobility
• Transparency
• Adaptability

SERVICES

The EMTA serves as the public transportation provider for Erie County. In operation since 1966, EMTA currently provides two divisions of public transpiration, The e, fixed route buses and the LIFT to provide paratransit to residents of Erie County with mobility issues. The EMTA operate Monday through Saturday and continuously works to assess and meet the transportation needs of Erie County.

Fixed Route (The ‘e’)

The e fixed routes currently operates 28 fixed routes through the City of Erie and Erie County. In order to provide reliable service to as many as possible, these fixed routes operate an average of over 20 hours and over 6,500 miles each day, Monday through Saturday. For more information on our routes, click here. For more information on programs, click here.

Paratransit Route (The LIFT)

The LIFT Program serves as Erie County’s safe, reliable, customer-friendly, shared-ride, advanced-request transportation system. The LIFT is for residents of Erie County who are unable to utilize bus service. The LIFT has several different programs to subsidize the cost of transportation. For more information on the LIFT, click here.

NO SERVICE on the following holidays:

• New Year’s Day
• Easter Sunday
• Memorial Day
• July 4th
• Labor Day
• Thanksgiving
• Christmas Day

Social Media Policy

This policy outlines the expectations for respectful social media usage and interaction. EMTA’s social media is intended to share information, news and updates about EMTA services to the general public. Our social media accounts, including, without limitation, Facebook, Twitter, ans LinkedIn are regularly monitored from 8 a.m. to 4:30 p.m. on weekdays.  If using EMTA’s social media platforms outside of these hours, on the weekend, or on a holiday, do not anticipate optimal information or responsiveness.

EMTA’s social media is not intended to be comprehensive (e.g., not every detour or service update will be posted). For the most up-to-date information, visit EMTA’s website at www.ride-the-e.com or contact Customer Service at (814) 452-3515 or emtamedia@ride-the-e.com

We appreciate our riders and supporters and that all who engage with EMTA on social media are respectful in their words and actions. EMTA reserves the right to remove any comment or reply to a post containing the following:

• Defamatory, degrading, discriminatory, obscene, offensive, profane or vulgar language,
• Name calling and/or personal attacks,
• Hate speech,
• Spam comments or solicitations, or
• Other comments or replies that DART deems inappropriate.

Posts that violate this policy may be removed without notice. Users that repeatedly engage in behavior that conflicts with this policy may be blocked from EMTA social media platforms.

All EMTA posts, photos, videos and other media content are the property of EMTA, unless specified otherwise. Please contact EMTA to repost or use any content.

To reach our Customer Service team directly, please call 814-452-3515 or email etorres@ride-the-e.com

Please note: This policy is subject to change without prior notice. EMTA reserves the right to add to or modify this policy at any time.

EFFECTIVE 11/20/2020