Mission, Vision & Values

Mission:

Provide integrated mobility solutions to safely connect people to places and contribute to the region’s economic and environmental sustainability.

Vision:

To provide a variety of safe, efficient and effective transportation services that are responsive to the mobility needs of Erie County.

Values: EMTA

• Excellence
• Mobility
• Transparency
• Adaptability

Code of Ethics EMTA Code of Ethics

SERVICES

The EMTA serves as the public transportation provider for Erie County. In operation since 1966, EMTA currently provides two divisions of public transpiration, The e, fixed route buses and the LIFT to provide paratransit to residents of Erie County with mobility issues. The EMTA operate Monday through Saturday and continuously works to assess and meet the transportation needs of Erie County.

Fixed Route (The ‘e’)

The e fixed routes currently operates 28 fixed routes through the City of Erie and Erie County. In order to provide reliable service to as many as possible, these fixed routes operate an average of over 20 hours and over 6,500 miles each day, Monday through Saturday. For more information on our routes, click here. For more information on programs, click here.

Paratransit Route (The LIFT)

The LIFT Program serves as Erie County’s safe, reliable, customer-friendly, shared-ride, advanced-request transportation system. The LIFT is for residents of Erie County who are unable to utilize bus service. The LIFT has several different programs to subsidize the cost of transportation. For more information on the LIFT, click here.

NO SERVICE on the following holidays:

• New Year’s Day
• Easter Sunday
• Memorial Day
• July 4th
• Labor Day
• Thanksgiving
• Christmas Day

Emergency Operations Procedure

EMTA is committed to improving and maintaining security and emergency management functions across all operations and services and encompasses an all-hazards approach. This includes but is not limited to localized criminal activity, weather events, terroristic & national threats, manmade disasters, the presence of hazardous materials, and/or a sudden population surge resulting from a planned or unplanned event.

EMTA – Emergency Operations Procedure

Social Media Policy

EMTA Social Media Policy EFFECTIVE 09/22/2023

This policy outlines the expectations for respectful social media usage and interaction. EMTA’s social media is intended to share information, news, and updates about EMTA services to the general public. EMTA social media accounts including, without limitation, Facebook, X, and LinkedIn are regularly monitored from 8:00AM to 4:30PM, Monday through Friday. If using EMTA’s social media platforms outside of these hours, on the weekend, or on a holiday, do not anticipate optimal information or responsiveness.

EMTA’s social media is not intended to be comprehensive (e.g., not every detour or service update will be posted). For the most up-to-date service information please reference the myStop app, visit EMTA’s website at www.ride-the-e.com or contact Customer Service at (814) 452-3515 or emtamedia@ride-the-e.com.

EMTA appreciates our riders, supporters, employees, and those who engage with EMTA on social media and ask everyone to remain respectful. EMTA reserves the right to remove any comment or reply to a post containing the following:

• Defamatory, degrading, discriminatory, obscene, offensive, profane, or vulgar language,
• Name calling and/or personal attacks,
• Hate speech,
• Spam comments or solicitations,
• Comments about coworkers, supervisors or the employer that violate the employer’s workplace policies against discrimination, harassment, or hostility based on a protected basis,
• Using or disclosing personal health information about customers or employees, and/or
• Posts on any information or rumors that you know to be false about the employer, fellow workers, customers, suppliers, or any other people working on behalf of the employer or competitors.

Posts that violate this policy may be removed without notice. Users that repeatedly engage in behavior that conflicts with this policy may be blocked from EMTA social media platforms.

All EMTA posts, photos, videos and other media content are the property of EMTA, unless specified otherwise. Please contact EMTA to repost or use any content.

To reach our Customer Service team directly, please call 814-452-3515 or email emtamedia@ride-the-e.com

Please note: This policy is subject to change without prior notice. EMTA reserves the right to add to or modify this policy at any time.